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Site How-To Help: Help Desk Quick Links:     How do I access the Help Desk?     How do I submit a request for support?     How do I check on the status of my request?     How do I update my request with new information? How do I access the Help Desk? 1. Click “Help Desk” from the “Help” menu. 2. The Help Desk Knowledge Base will open. Please browse the Knowledge Base for potential answers to your questions. 3. If you do not find an answer to your question in the Knowledge Base, please submit a request for support go to top How do I submit a request for support? 1. Click the “Submit Request” button at the top of the page. It is the third button from the left. 2. If you are not yet logged into the Help Desk, You will be directed to a login page. Enter your HealthDisparities.net user name and password in the fields provided. 3. If it is your first time logging into the Help Desk, you may be prompted to complete some contact information before you proceed to the request form. 4. The “Submit a new Request” form will open. Your contact information will fill automatically. Review it for accuracy and make any necessary changes. If you do make changes, check the “Update your Contact information” check box above your contact information. 5. Complete the rest of the form with as much information as possible keeping in mind any field with a label appearing in red text with an asterisk is required. 6. Once you have completed the form, click the “Go” button at the bottom of the form. go to top How do I check on the status of my request? 1. Once you have submitted a request, you will receive an email confirmation of your submission automatically from the Help Desk. Once a representative has updated your request, you should receive another email notifying you of this change. 2. If you want to check on the status before you receive an email, go to the Help Desk as outlined above and click the “View Mine” button at the top of the page. 3. If you are not yet logged into the Help Desk, You will be directed to a login page. Enter your HealthDisparities.net user name and password in the fields provided. 4. You will see a list of tickets appear. Locate the ticket for which you want to check the status. 5. Click the ticket number or subject to view the details of the ticket and see if there have been any updates. go to top How do I update my request with new information? 1. You can reply to the emails you receive from the Help Desk, making sure you type your text at the very top of the reply and that you do not change the subject line. This will automatically add your new information to your request. 2. Optionally, you can update the request from the Help Desk. Go to the Help Desk as outlined above and click the “View Mine” button at the top of the page. 3. If you are not yet logged into the Help Desk, You will be directed to a login page. Enter your HealthDisparities.net user name and password in the fields provided. 4. You will see a list of tickets appear. Locate the ticket for which you want to provide updated information. 5. Click the ticket number or subject to view the details of the ticket. 6. In the details view, click the “Edit” button at the top of the page. Edit the form to add your updated information. 7. Once you are finished, click the “Go” button at the bottom of the page. go to top